We gladly accept cancellations made within 24 hours of purchase.
As our tiles are unique and we have one of each design and also they are considered as work of art , we don’t accept any returns or exchanges.
Warranty Information
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. If concealed damage is discovered after the delivery, it is the purchaser’s responsibility to retain all packing material including the carton and to notify Art Tile immediately to schedule an inspection. Failure to make claims within 2 days of delivery shall constitute acceptance of the merchandise and waiver of any defects, errors, or shortages. Again, please take the time to inspect your delivery and if there is any damage email us immediately at info@arttile.ca.
Since we have no control over and are not responsible for the materials used to install the tile, the method of installation, backing, the skill of the installer, type of maintenance, usage or amount of traffic, we cannot guarantee tiles after they have been installed and assume no liability for damages of any kind.